Terms & Conditions of Sales

GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA ORC

1. Object

These terms and conditions apply to all online bookings made with our establishment through the Regional Marketing Tool. (ORC).
The customer acknowledges having read and accepted these terms and conditions. No reservation is possible without the customer's agreement to them. The customer has the option to save and print these terms and conditions.

1. Offers

All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are for informational purposes only and are not contractually binding. These details may be subject to change before the booking is finalized. The client authorizes us to correct any obvious material errors in the information we provide.

1. Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees, and other charges. Any additional charges are clearly indicated before the service is booked. The customer authorizes us to correct any obvious pricing errors.

1. Reservation

The customer selects the services presented on the regional marketing tool. They acknowledge having read the nature, destination, and booking procedures for the services available on the booking tool and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts. The client is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is considered accepted by the client upon completion of the booking process. To participate in the Nuton Hunt, the Nature Rally , or the "Treasure of the Rocks" scavenger hunt, a booklet is required . This booklet can be downloaded using the link in the description of the relevant activity. This booklet is not sent automatically, as this booking system does not allow for this for a specific activity. You can also obtain it directly from our office during our opening hours.

1. Booking process

Reservations made by the customer are made via the electronic booking voucher accessible online on the booking tool. The reservation is considered confirmed upon receipt of the booking confirmation. Prior to making any reservation, the client agrees to provide all necessary information. The client attests to the truthfulness and accuracy of the information provided. Once the final selection of services to be booked has been made, the booking process includes the following steps up to validation: [BR] Entry of credit card details if a guarantee or prepayment is required, review and acceptance of the general terms and conditions of sale relating to the service(s), and finally, validation of the reservation by the client. [BR__

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1. Booking confirmation

The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The booking confirmation email summarizes the contract offer, the services booked, the prices, the terms and conditions of sale applicable to the selected rate and accepted by the customer, the booking date, and the address of the establishment to which the customer can submit any complaints.

1. Right of withdrawal

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:

• accommodation other than for residential purposes (e.g., holiday accommodation),

• of a transport,

• from a car rental company,

• catering and services related to leisure activities.

Our activities are only guaranteed if there are at least 10 participants per activity. If there are fewer than 10 participants, the Tourist Office reserves the right to reschedule the activity for another date. If you do not wish to participate on this new date, you will receive a voucher for the equivalent of your booking. This voucher can be used for an activity of your choice organized by our Tourist Office. A refund may be requested. However, the 3% commission charged by Stripe is non-refundable, as the Tourist Office is unable to reimburse this amount.

1. Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679)("GDPR").The personal data you provide is necessary for processing your booking and is essential for managing and providing services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the booking tool, online payment providers, and providers established in third countries. Specifically, for online payments, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners who guarantee a level of protection compliant with the principles of the GDPR. With your consent, your data may also be used by us to send you our promotional or commercial offers by email or post. We retain your data for a period of 3 years after the last contact (email, booking, etc.).As a data subject, you have the right to access, rectify, and erase your data, as well as the right to object to its collection. These rights can be exercised by sending us an email, including your first and last name, address, and the subject of your correspondence. Complaints regarding the collection and processing of your personal data can be addressed to the competent supervisory authority.